‘Digital Eavesdropping’: Unilever Aims to Harness Vaseline’s TikTok Moment.
Originally found over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an obvious target for online content feeds.
Nonetheless, its ascent as a popular subject on TikTok has placed it at the forefront of an advertising revolution, in which large companies are spending big on content creators and putting fewer resources into marketing items in conventional outlets.
The Path from Petroleum to Platforms
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers rubbing their skin with a residue from oil extraction. Now, a flood of content from users have recorded its extensive utilization in “practical tricks”.
Promoted as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for creaky hinges. It has even been deployed to stop the scourge of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, executives at the multinational enhanced the tricks by tasking their in-house experts with verification and providing creators with the outcome data.
Assertions that it diminished the burn from hot food on the lips were confirmed. So too were ideas it could extend fragrance and revive leather bags. Proposals that it might bleach teeth or extend lashes were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has helped convince executives to dramatically increase investment in content creators.
This observation of social channels to inform business strategy has been termed “social listening”. Unilever's CEO, recently appointed, has stated the intention is to spend half of its colossal advertising budget on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is heading the digital initiative, said the company was just evolving with contemporary approaches of engaging audiences. She said engaging on social media “without killing the party” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, back to when people were hanging out their laundry and talking about what they used.
“We are witnessing a departure from a one-to-many model, where we would just transmit messages … Today, it's numerous dialogues, many communities. The evolution of platform algorithms means that these groups seem specialized, but they’re not.
“Having your brand advocated by consumers, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The approach indicates seismic changes taking place in media consumption, with the youth demographic devoting greater hours to social media platforms than television, magazines or radio.
The shift is reflected in falling revenues for TV and print advertising. In the UK, advertising income for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
The Rise of the Creator Economy
It also reflects a merging of functions as large companies almost become production houses themselves, collaborating with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“A lot of brands are telling us people trust recommendations from the personalities they subscribe to compared to commercial messages. That’s a consistent trend.”
He added firms may also cut expenditures by investing in creators over big traditional media campaigns, which also allows them to tweak their content more easily to see what works.
This strategy is expanding. Promotional expenditure on digital creator partnerships is increasing four times faster than the broader media sector. In the US, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
TV's Lasting Role
Even with this transformation, experts said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation.
The executive noted: “Among the most effective advertising investments is still the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”